I got an email this morning from a Polaroid technician named Shaquan. Hmm, I thought they had the day off today? The tech was friendly, had read my review of the Cube and thought they could help with my issues. Here’s the portion of the email that made my jaw drop:
We've just received an update from our manufacturers that state some microSD card formats may not be compatible with the CUBE, or other common action line cameras. The reason I bring this up is because people have been having issues with SanDisk Ultra cards and incompatibility.
Why me tech Lord, why me? Regular readers will recall that I was dissatisfied with the class 4 Micro-SD card that came with the Cube so two weeks ago I picked up a high quality class 10 card from Walmart during a trip to Rexburg. Of all the cards I could have picked, I chose a (wait for it… :-) 16GB Class 10 SanDisk Ultra Plus.
So the one second video issue was not with the Cube, but with the card. Shaquan suggested that I format the card, which I just did, a full format not the quick and dirty.
I’ve taken a test video and it came out fine so I’ll run with the SanDisk for a bit and see what happens. As to the other issue in the case of the screaming cube, I’ve put a bug in Polaroids ear for a firmware update.
Update: The one second video bug is still there. Sigh… I guess I should head back to Washington and dig my GoPro out of the ocean and rescue the card from it, or buy another. Come on Polaroid, recommend one!
In the meantime, my Cube tripod mount arrived. I like!
