Man, I sure miss my GoPro. Sigh… My ongoing saga with the cheap little Polaroid Cube continues. From a delayed delivery, to audio issues on my very sweet and current Windows 7 Ultimate 64 bit system, and now it goes crazy on me.
Photojojo is the exclusive distributor for this product. Polaroid invents the thing and then lets them market it in their cutesy little way. The problem is, when issues arise, you’re dealing with the distributor and not the creator.
Tonight I turned the cube on by holding down the button for three seconds. Next, I pressed the button twice to start video recording. After shooting about 10 seconds of video I pressed the button twice to stop it. Oops, maybe I should have just pressed it once! Apparently I started a video recording on top of a video recording and the damn thing went tits up! Are you kidding me?
There is no way to reset it or power it down since there is no access to the battery. It is now emitting a solid obnoxious high pitched sound and sitting out on a window sill in my garage so I don’t have to hear it.
The whole experience is just leaving a bad taste in my mouth and I’m about to bail and send this thing back. If I heard directly from Polaroid support I would re-consider, but I doubt it. Here’s the arrival and some [video], [video].
Update: Steph brought it back in last night when it finally stopped screaming. I just plugged it in this morning and found that it had reset itself back to normal. I also saw a familiar sight in it’s photos folder, a one second 1920×1080 video with a length of 1,304KB, while the video I shot preceding the crash was about 10 seconds. This is not the first time I’ve seen one second videos identical to this occur with this device! The Cube has some major issues.
My buddy Christina from Photojojo, who’s been really nice and very helpful through this whole ordeal wrote me last night after viewing this post:
Hey Jim, That is wild, and we're not sure why the Cubes are beeping like that. I've been in touch with Polaroid. Here is their e-mail CSPolaroid@camarketingusa.com.
She also offered a full refund, but wait! That email implies I’m not the only one with issues. Anyway, I fired off an email to Polaroid support last night, and thankfully they got right back to me, sort of:
Please be advised in observance of the Succos holiday, our office will be closing at 6:00 pm on Wednesday October 8th and will remain closed through Sunday October 12th. We will reopen for normal business hours on Monday October 13th. All emails will be answered when we return.